Our Guarantee
If you change your mind – you may return your Liquid Caffeine product within 14 days of purchase. Note: Product must still be completely sealed — No Exceptions! Accessories are non-returnable / non-refundable.
How to make a return
- Contact us for an RA # (Return Authorization Number).
- We will issue you an RA# with return instructions.
- Refund calculation is as follows: Purchase Price – Shipping* = Refund
- We will process your request as quickly as possible.
* You will be charged the amount it cost us to ship the package(s) to you — even if the offer was for free shipping. Seriously, don’t complain about this – we only charge the price it cost us – not a penny more.
Shipping Information
* OPTIONAL INSURANCE COVERAGE * Please note that you have the option of adding insurance when placing your order. The insurance covers the actual cost of the loss. If you purchase the insurance coverage and something happens (lost in transit**, rifled, or damaged), these are the steps to be taken:
- Please contact us immediately.
- Take pictures and anything else that will help resolve the case quicker (including keeping the original package and contents).
- We will contact the shipping carrier to file a claim.
- We will not send you a ‘free’ replacement while the claim is being processed. You are welcomed to re-order.
Once the claim is processed and found to be in your favor – we will refund your money.
Didn’t purchase insurance and your package was lost, rifled, or damaged? Please do not curse at us, threaten us, or demand we send you a free replacement – we cannot, and will not, be held liable for your decision. Insurance is available – Please utilize it.
** Note: if the package is delivered and then stolen – insurance might not cover it – please check the USPS.com website if you have any questions.
SHIPPING
Most packages are shipped via USPS Priority Mail or USPS First Class Mail. Free shipping (if offered) available for the United States only. Products are shipped usually within 1 to 3 business days. However, in some cases (such as special orders) it may take longer. Shipping (time in transit) usually takes 2 to 3 business days once it is shipped (can take longer in some situations, such as Christmas time). If your package is returned because an incorrect address was provided, or for any reason, and you would like the package to be re-shipped — you will be responsible for paying the additional shipping charges. If you want a refund because of a returned item – the cost of shipping the item will be deducted from the sales amount. International Orders: Please contact us for shipping prices. Please Note: Once your package leaves our facility we can no longer be responsible for it. If your package is lost, rifled, or damaged – we cannot, and will not, be held liable. By placing your order with us you agree to these Terms.